Effective Date: 26.07.2023
Shipping Policy
Nationwide UK delivery is included with all purchases, unless you live in The Highlands, Ireland or The Isles. Please contact me prior to purchasing so I can give you an accurate delivery quote for these locations.
I use reliable nationwide couriers to deliver your pieces of furniture home to you. This is a one-man service, so a pair of hands will be required upon delivery to assist with lifting if required.
If another pair of hands isn’t possible, I may be able to provide a two-man courier at an additional cost. Please contact me prior to purchasing so I can give you an accurate delivery quote for this service.
The delivery is to ground floor level only. If access by lift or stairs is required, please contact me prior to purchasing so I can accommodate this for you with the courier.
Refund Policy
This Refund Policy outlines the terms and conditions regarding refunds for purchases made from Amy Edwards Home. We specialize in creating bespoke hand-painted furniture alongside a selection of ready to buy painted pieces. Please carefully review this policy before making a purchase, as by placing an order with us, you agree to comply with the terms outlined below.
Non-Refundable Bespoke commission furniture & home decor Items
1.1 Bespoke and Unique Items: Our products are carefully designed and painted to your specific requirements. Each bespoke commissioned piece is made to order and, as a result, cannot be resold. Therefore, we cannot accept returns or provide refunds for bespoke commissioned items, unless there is a defect or damage that occurred during transit. That being said, I refinish vintage & antique furniture so naturally there will be some signs of its previous use which are not classified as a defect.
1.2 Transit Damage: In the event that you receive an item with damage that occurred during transit, please contact us within 24 hours of receiving the item. We may request photographic evidence of the damage to assess the situation. If the damage is confirmed, we will work with you to resolve the issue promptly.
Standard and Non-Personalized Items
2.1 Standard and Non-Personalized Items: For standard items that are not bespoke commissioned pieces, we do offer refunds within 14 days from delivery in line with distance selling regulations. If you wish to return a standard or non-personalized item, please follow the guidelines below:
Notify us within 14 days of receiving the item that you would like to initiate a return.
The item must be returned in its original condition, unused, and undamaged.
The item must be securely packaged to ensure its safe return.
You the buyer are responsible for the shipping costs for returning.
2.2 Refund Process: Once we receive the returned item and confirm that it meets the conditions stated in Section 2.1, we will initiate the refund process. Please note the following details:
Refunds will be issued using the original payment method used for the purchase.
Any shipping or handling fees associated with the original purchase will not be refunded.
We reserve the right to deduct a refinishing fee from the refund amount if we feel the item needs this prior to selling on, which will be communicated to you prior to processing the refund.
The time it takes for the refunded amount to be reflected in your account may vary depending on your bank or payment provider.
Cancellations
3.1 Order Cancellations: If you need to cancel an order for a standard or non-personalized item, please contact us as soon as possible. We will do our best to accommodate your request, provided that the item has not yet been shipped.
3.2 Cancellation of Bespoke or Unique Items: As bespoke or unique items are made to order; cancellations are generally not possible once the production process has begun. However, if you wish to discuss a cancellation request for a bespoke or unique item, please contact us, and we will assess the feasibility on a case-by-case basis.
Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy or our refund process, please contact us at:
07825002868
By placing an order with us, you acknowledge that you have read and understood this Refund Policy and agree to abide by its terms. Please note that this policy does not affect your statutory rights as a consumer.
